FAQ
You are here: Home » Support » FAQ

FAQ

  • Q How do you ensure stable vehicle supply and delivery?

    A We maintain a resilient supply chain and leverage our scale procurement advantages across major industrial clusters in China and established international markets. For standard models, delivery is typically completed within 30-60 days, with real-time progress updates provided to you at every stage.
  • Q How is the quality of used vehicles guaranteed?

    A Each used vehicle undergoes a comprehensive, multi-point inspection conducted by certified technicians using professional diagnostic tools. We provide a detailed, transparent condition report with photographs, ensuring you have full clarity on the vehicle's status before purchase.
  • Q How is overseas after-sales support provided?

    A We offer dedicated remote technical support via video guidance for initial operations and troubleshooting. For hands-on needs, our overseas partner network provides prompt spare parts supply and local technical assistance, coordinated directly through your dedicated sales contact.
  • Q Where do the vehicles come from?

    A Our vehicles are primarily sourced from reputable, high-quality manufacturers and fully compliant suppliers within China's premier automotive industrial clusters. This ensures not only clear origin and traceability but also complete and accurate documentation for all units.
  • Q What is your process for international certification and customs clearance?

    A We have a dedicated compliance team that manages all necessary international certifications (such as COC, CoO) and handles the complete export customs clearance process. Our expertise ensures full compliance with destination country regulations, significantly simplifying the cross-border logistics for our clients.
  • Q Do you offer financing or payment flexibility?

    A Yes, we provide tailored financing solutions in collaboration with financial partners to accommodate diverse client needs. We also offer structured payment terms (e.g., TT, LC) to support cash flow management and enhance transaction security.
  • Q Can you help with vehicle selection for specific market requirements?

    A Absolutely. Our expert team combines deep knowledge of vehicle specifications with up-to-date insights into international market regulations and consumer preferences. We provide data-driven recommendations to help you select the most suitable and competitive models for your target market.
  • Q What makes your sourcing service more advantageous than dealing directly with suppliers?

    A We consolidate market access, quality control, cross-border logistics, and after-sales support into a single, accountable service point. This eliminates the complexity and hidden costs of managing multiple vendors, reduces your operational risk, and provides you with professional procurement leverage that individual buyers typically cannot access.

Quick Links

Support

+86-18663791353
sales@sdtianhaixing.com
Unit 401, Building 1, Gaoxin Business Port, 67-1 Huayang Road, Lixia District, Jinan City, Shandong Province, China

Subscribe to Our Email

Copyright © 2026 Shandong Tianhaixing International Trade Co., Ltd. All Rights Reserved. SiteMapPrivacy Policy